Shipping Policy’
1. Shipping Options: Healthyskin.ee offers reliable shipping options for customers in the Baltic States. We partner with trusted carriers to ensure your orders are delivered safely and efficiently.
2. Processing Time: Orders are typically processed and shipped within 1-2 business days after payment confirmation. You will receive a confirmation email once your order has been dispatched.
3. Shipping Fees: We offer standard shipping on all orders within the Baltic States. Expedited shipping options may be available for an additional fee, depending on your location and the size of your order.
4. Estimated Delivery Time: Delivery times may vary depending on your location and the shipping method selected. Standard shipping within the Baltic States usually takes 3-5 business days. Expedited shipping options may provide faster delivery times.
Return Policy
1. Free Returns: We want you to be completely satisfied with your purchase from Healthyskin.ee. If for any reason you are not satisfied with your order, you may return the unused and unopened items within 14 days of receipt for a full refund.
2. Return Process: To initiate a return, please contact our customer service team to obtain a return authorization and shipping instructions. Please note that the customer is responsible for return shipping fees unless the return is due to an error on our part or a defective product.
3. Refund Process: Once we receive the returned items and verify their condition, we will process a refund to the original payment method within 5-7 business days. Please note that shipping fees are non-refundable.
4. Condition of Returned Items: Returned items must be in their original packaging and condition, with all tags and labels attached. We reserve the right to refuse returns that do not meet these criteria or are received after the 14-day return period.
5. Exchange Policy: We do not offer exchanges at this time. If you would like to exchange an item, please initiate a return and place a new order for the desired item.
If you have any questions or concerns about our shipping or return policies, please feel free to contact our customer service team for assistance.